Associate Manager, Drive – Delivery Quality

Job description

About The Role

The Associate Manager, Drive – Delivery Quality will work on the end-to-end fulfillment strategy for one of our most nascent verticals. Drive’s growth only accelerates when we are the most cost efficient and best-in-class quality player in the industry. This role reports directly to the Senior Manager, Final Mile Performance. We expect this role to be based out of NYC with up to 5-10% travel.

You’re Excited About This Opportunity Because You Will…
• Own business outcomes — be directly responsible for our quality metrics and develop plans to improve performance
• Influence – Work cross-functionally with our Finance, Product, Engineering, Analytics, and Business Development teams to improve our quality, enable growth, and influence the direction of one of Door Dash’s biggest bets
• Implement – Drive the strategy, build, and rollout of new product capabilities and operational initiatives to improve our dispatch throughput and fulfillment efficiency

We’re Excited About You Because…
• You bring structure to ambiguity. You’re excited to solve big hairy problems and are able to navigate the unknown.
• You are a pro at problem framing and can develop hypotheses from the data, then build ops tests to validate and drive the business forward.
• You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
• You are a builder. You enjoy building from the ground up and excel in creating structure and process.
• You have 3+ years of experience. You’ve succeeded in a competitive and fast moving environment in Product Operations, high-growth or early-stage startup, or Investment Banking experience.
• You are proficient in Excel modeling and using data to solve problems and identify opportunities.
• Knowledge SQL is required; if not already proficient, must be willing to teach yourself within the first month.
• Bachelor’s Degree required. Masters Degree helpful but not required.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$98,600—$145,000 USD